Customer Service at London Jewelers
We try and ship all orders within 24 hours of receipt (except federal holidays) if the order is placed before 12:00 noon EST on weekdays. Weekend orders will not ship until the following Monday.
We use FedEx as our primary shipping method but we can ship using other carriers on special orders, or if prior notification is given. All items are shipped fully insured with our signature gift wrap.
Shipping is free for all domestic orders over $300 USD. Special expedited shipping requests may incur additional charges.
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days by standard shipping. After an order is placed, a confirmation email will be sent out indicating order details as well as the tracking number.
For 2nd day shipping your order should arrive in 2 business days after shipping if ordered by 12:00 noon EST.
Please note 2nd day orders placed after 12:00 noon EST. Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be incurred if more than one attempt is made for delivery.
For all next day deliveries your order should arrive the next business day after shipping if ordered by 12:00 noon EST. Please note overnight orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. A signature may be required and additional charges may be incurred if more than one attempt is made for delivery.
London Jewelers will make every attempt to ship out an order as soon as it is placed with us. Please take into consideration when placing an order that our number one goal is to provide our customers with quality products that far exceed expectations. In doing so, our attention to detail and quality control takes precedents in our continuing effort in ensuring your satisfaction on the purchases you have made.
We do ship internationally and with very few exceptions (please contact us for acknowledgment). Please note: customs fees, import duties, or taxes may be levied by the receiving country. These charges are the responsibility of the buyer. For more information on your country & customs policies, you may want to contact your local customs office.
Please e-mail us prior to placing your order so we may confirm any shipping requests.
If you have any questions or concerns about our shipping process, please don't hesitate to call us at: 1-877-601-9924