London Jewelers Accessibility Statement

Last updated: September 2026

Our commitment to accessibility

At London Jewelers, we believe every client should be able to explore our collections, book an appointment and get help from our team with the same ease, privacy and independence, whether shopping online at londonjewelers.com or visiting one of our showrooms.

How we work toward this

We hold our sites to recognized accessibility standards and treat accessibility as ongoing work rather than a one-time project.

• We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the international standard for digital accessibility.
• We review accessibility as part of our design and development process, so new features are considered before they launch, not after.
• We're always learning. We continue to look for improvements in usability, performance and accessibility.

Please be aware that our efforts are ongoing as our current website provider implements the relevant improvements to meet the Guidelines over time.

Need help or have feedback?

If you have difficulty using any part of our site, or you'd like assistance shopping, we're glad to help and we want to hear about problems you run into so we can fix them.

Our team can assist by phone or email with browsing, product details, pricing, placing an order and booking an appointment.

Email: [email protected]
Phone: 1-800-511-7005

When reporting an issue, please tell us the page address and describe the problem in as much detail as you can, including the browser and any assistive technology you were using. We will make reasonable efforts to address it and will respond within 2 business days. Feedback on how we can improve is always welcome.