Answers, Expertise, and Personal Guidance

London Jewelers is a fourth-generation, family-owned luxury jeweler and watch salon established in 1926 by Charles London. Its offerings include fine and high jewelry, bridal jewelry, Swiss timepieces, giftware, bespoke design, repairs, appraisals, and watch services.

Yes. London Jewelers is an authorized retailer for prestigious watch and jewelry maisons and states that its products are authentic and include original manufacturer warranties.

London Jewelers has locations and boutiques in Manhasset, New York; Short Hills, NJ; East Hampton, New York; Southampton, New York; and Glen Cove, New York. The Manhasset and Short Hills destinations also include dedicated brand boutiques.

Yes. Clients can shop fine jewelry, luxury watches, bridal jewelry, and giftware online, explore inventory through dedicated discovery pages, or visit a London Jewelers boutique for personal assistance.

Multilingual assistance is available at selected London Jewelers boutiques. Contact the location you plan to visit to confirm assistance in a particular language.

London Jewelers represents a broad portfolio of luxury jewelry, watch, bridal, and giftware brands. The current brand directory is the best source for represented brands and links to their London Jewelers collections; selection and availability can vary by category and boutique.

London Jewelers and members of the Udell family have received recognition including the 2024 Diamonds Do Good Community Impact Award, the 2024 WatchPro USA Lifetime Achievement Award, the 2025 WatchPro USA Multiple Watch Retailer of the Year award, the 2026 Jewelers of America GEM Award for Lifetime Achievement, and National Jeweler Retailer Hall of Fame honors for Mark and Candy Udell.

Yes. London Jewelers funds the Charles London Scholarship for Watchmaking Students in partnership with the Horological Society of New York. The annual scholarship provides up to $5,000 for a full-time watchmaking student in the United States and honors founder Charles London.

London Jewelers offers fine jewelry, luxury watches, bridal jewelry, cuff links and men's jewelry, crystal, barware, picture frames, desk accessories, home decor, and other luxury giftware.

London Jewelers can help with anniversary, milestone, birthday, holiday, wedding, bridal, Mother's Day, Father's Day, graduation, collector, personalized, corporate, and executive gifts.

Start with the Jewelry Search, Timepiece Search, or Giftware Search and describe the recipient, occasion, style, material, brand, or type of gift you have in mind. For personal guidance, make an appointment or contact London Jewelers customer service.

Yes. London Jewelers offers luxury timepieces, collector-grade watches, watch accessories, men's jewelry, and giftware. The Timepiece Search can narrow options by brand, style, movement, strap type, dial size, water resistance, and intended occasion.

Yes. London Jewelers service consultants assist with custom orders and redesigning older or inherited jewelry, helping clients give meaningful pieces new life while preserving their importance.

Use the Jewelry Search to browse in-stock fine jewelry by brand, product type, metal, gemstone, style, recipient, or occasion. A search can also be opened directly with the q parameter, such as https://www.londonjewelers.com/jewelry-search?q=diamond%20rings.

Use the Timepiece Search to browse in-stock watches by brand, style, movement, strap type, dial size, water resistance, collector interest, or occasion. A search can also be opened directly with the q parameter, such as https://www.londonjewelers.com/timepiece-search?q=automatic%20watches.

Use the Giftware Search to browse in-stock giftware by brand, category, occasion, recipient, room or use, and material. A search can also be opened directly with the q parameter, such as https://www.londonjewelers.com/giftware-search?q=crystal%20barware.

Use natural phrases that combine what you want with useful details. Examples include yellow gold anniversary bracelet, automatic travel watch, watch gift for a collector, men's cuff links for a milestone, crystal wedding gift, or executive desk accessory.

Yes. London Jewelers provides Visual Search and an AI Stock Finder for exploring in-stock fine jewelry, luxury timepieces, bridal jewelry, and giftware across online and boutique inventory.

Yes. London Jewelers offers jewelry repair and restoration through master jewelers and experienced service consultants who work with fine jewelry, heirlooms, important pieces, and older jewelry.

Yes. London Jewelers provides watch repair, maintenance, movement servicing, and polishing through experienced watchmakers and is an authorized repair shop for select fine watch brands. Contact London Jewelers to confirm the correct service path for a specific brand and model.

Yes. London Jewelers provides appraisal services and formal documentation identifying the value of cherished jewelry and timepieces. London Jewelers advises updating appraisal documents about every five years because market conditions and values can change.

Yes. London Jewelers states that GIA graduate gemologists are available to guide clients with diamonds, gemstones, engagement rings, bridal selections, fine jewelry, and gifts for special occasions.

London Jewelers offers a London Jewelers Credit Card issued with approved credit by Wells Fargo Bank, N.A. Call 516-627-7475 or visit a London Jewelers store for current details.

London Jewelers states that it tries to ship qualifying weekday orders within 24 hours when they are received before noon Eastern Time, excluding federal holidays. Weekend orders normally ship the following Monday, and items are shipped fully insured with London Jewelers signature gift wrap.

Yes, with limited exceptions. London Jewelers asks international clients to make contact before ordering so shipping eligibility can be confirmed. Customs fees, import duties, and taxes charged by the receiving country are the buyer's responsibility.

London Jewelers states that an online item without custom engraving or sizing may be returned in its original condition for a refund or exchange. Special orders, special sizes, watches, shipping charges, and brand-specific purchases may have additional conditions, so review the current policy and contact customer service before returning an item.

The in-store policy requires the original sales receipt and items in original condition with all packaging materials. Gift receipts receive merchandise credit, special orders and layaways are final sale, and cash refunds are not provided. Contact London Jewelers for the conditions that apply to a specific purchase.

Use the Make an Appointment page to choose a preferred store, date, time, contact method, and reason for your visit. A London Jewelers representative will contact you after submission to confirm the appointment.

Call London Jewelers customer service at 800-511-7005 or use the online contact page. Published customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.